Terms & Conditions

Welcome to 4Buyn – Eswatini's Online Shopping Marketplace. 🇸🇿

These Terms and Conditions govern your access to and use of the 4Buyn website, mobile applications, marketplace, and related services within the Kingdom of Eswatini.

By accessing, registering, purchasing, or selling through 4Buyn, you agree to these Terms and Conditions.

1. Acceptance of Terms

By using 4Buyn, you confirm that you have read, understood, and agreed to these Terms and Conditions and our applicable policies.

If you do not agree with these Terms, please discontinue using our platform.

2. User Accounts

1. Users must provide accurate, complete, and up-to-date registration information.
2. Users are responsible for maintaining the confidentiality of their account credentials.
3. You must notify 4Buyn promptly if you suspect unauthorized account access.
4. Users must not create fraudulent accounts or impersonate another person or business.
5. 4Buyn may suspend or restrict accounts involved in fraud, illegal activities, or serious policy violations, subject to applicable law.

3. Marketplace & Sellers

4Buyn operates as an online marketplace connecting customers with independent sellers and businesses.

1. Sellers are responsible for providing accurate product information, pricing, availability, and descriptions.
2. Sellers must comply with applicable laws, product safety requirements, and consumer protection obligations.
3. Sellers are responsible for fulfilling orders according to their agreed obligations.
4. 4Buyn may review, remove, or restrict listings that violate marketplace policies.
5. Where products are sold directly by 4Buyn, 4Buyn acts as the seller.

4. Orders & Payments

1. All orders are subject to product availability, payment verification, and order confirmation.
2. Prices are displayed in Eswatini Lilangeni (SZL/E), unless otherwise stated.
3. Available payment options may include Cash on Delivery (COD), MTN Mobile Money (MoMo), bank transfer, and other supported methods.
4. Offline payments may require manual verification before an order is processed.
5. Customers must provide accurate payment information and transaction references.
6. 4Buyn reserves the right to reject or cancel orders involving suspected fraud, obvious pricing errors, or unavailable products, subject to applicable consumer rights.
7. Any applicable delivery charges will be displayed during checkout.

5. Product Information & Availability

1. Sellers must provide accurate product descriptions, images, specifications, and pricing.
2. Product appearance, colour, or packaging may differ slightly from images displayed online.
3. Product availability may change without prior notice.
4. Customers should review product descriptions and specifications before placing orders.
5. Misleading or fraudulent product listings are prohibited.

6. Shipping & Delivery

4Buyn aims to provide convenient delivery services to customers across Eswatini, subject to service availability.

1. Delivery availability and charges may vary depending on the customer's location.
2. Estimated delivery times are not guaranteed unless expressly stated.
3. Customers must provide accurate addresses, contact numbers, and delivery instructions.
4. Failed deliveries caused by incorrect information or customer unavailability may result in additional charges where disclosed and legally permitted.
5. Delivery may be affected by weather, road conditions, courier delays, public holidays, or other circumstances beyond reasonable control.
6. Customers should report missing, damaged, or incorrect items promptly through customer support.

7. Returns, Refunds & Cancellations

Returns, refunds, and cancellations are handled according to the applicable 4Buyn Return, Refund, and Cancellation Policies.

1. Customers may request returns for eligible products.
2. Damaged, defective, incorrect, or misrepresented products may qualify for a remedy under applicable law.
3. Refunds are processed after verification of eligibility.
4. Certain products may have specific return conditions where legally permitted.
5. Order cancellations depend on the order's processing and shipping status.
6. Nothing in these Terms limits mandatory consumer rights under Eswatini law.

8. Vendor Responsibilities

Sellers using 4Buyn agree to:

1. Provide genuine and legally permitted products.
2. Maintain accurate stock levels and pricing.
3. Process confirmed orders within agreed timeframes.
4. Respect customer privacy and protect personal information.
5. Comply with applicable tax, business, and consumer protection requirements.
6. Cooperate with legitimate customer complaints, returns, and refunds.
7. Avoid counterfeit products, fraudulent transactions, and misleading advertising.

4Buyn may suspend sellers who repeatedly violate marketplace policies, subject to applicable law.

9. Prohibited Activities

Users and sellers must not:

1. Engage in fraudulent, deceptive, or illegal transactions.
2. Sell counterfeit, stolen, prohibited, or unlawfully restricted products.
3. Upload false, misleading, or harmful content.
4. Attempt unauthorized access to platform systems.
5. Misuse customer information.
6. Manipulate orders, payments, ratings, or reviews.
7. Interfere with the security or normal operation of the platform.

10. Privacy & Data Protection

4Buyn respects customer privacy and aims to protect personal information in accordance with applicable Eswatini data protection laws.

Personal information may be processed for account management, order fulfillment, delivery, customer support, fraud prevention, and other purposes described in our Privacy Policy.

Customers should review our Privacy Policy to understand how their information is collected, used, stored, and protected.

11. Intellectual Property

The 4Buyn name, logo, branding, website design, software, and original content are protected by applicable intellectual property laws.

Third-party product images, trademarks, and brand names remain the property of their respective owners.

Users may not reproduce, distribute, or commercially exploit protected materials without appropriate authorization.

12. Limitation of Liability

4Buyn strives to provide a secure and reliable online shopping experience.

However, to the extent permitted by applicable law, 4Buyn is not liable for indirect or consequential losses resulting from events outside its reasonable control, including certain service interruptions, third-party failures, or delivery disruptions.

Independent sellers remain responsible for their own products and applicable legal obligations.

Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded under Eswatini law.

13. Service Availability

4Buyn may occasionally perform maintenance, upgrades, or security improvements that temporarily affect access to the website or mobile applications.

We aim to minimize disruptions and maintain reliable services.

14. Changes to Terms & Conditions

4Buyn may update these Terms and Conditions to reflect changes in business operations, services, technology, or legal requirements.

Updated Terms will be published on our platform with an effective date. Where required by law, we will provide appropriate notice or obtain consent.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the Kingdom of Eswatini.

Disputes arising from the use of 4Buyn shall be handled through applicable legal procedures and competent authorities or courts, subject to mandatory consumer protection rights.

16. Contact Us

If you have questions, complaints, or concerns regarding these Terms and Conditions, please contact 4Buyn Customer Support through the contact details provided on our official website or mobile applications.

Our team aims to assist customers and sellers with orders, payments, deliveries, account issues, and marketplace-related inquiries.

Thank you for choosing 4Buyn – Eswatini's Online Shopping Marketplace. 🇸🇿

4Buyn – Shop Smart. Live Better. 💙