Refund Policy

Last Updated: 11 October 2026

Welcome to 4Buyn – Eswatini's Online Shopping Marketplace. 🇸🇿

At 4Buyn, customer satisfaction and trust are our priorities. We are committed to providing a fair, transparent, and convenient shopping experience for customers across the Kingdom of Eswatini.

This Refund Policy explains the conditions, procedures, and estimated timelines for requesting and receiving refunds for purchases made through the 4Buyn website and mobile applications.

1. Eligibility for Refund

Customers may request a refund under the following circumstances:

1. The product received is damaged or defective.
2. The customer receives an incorrect product.
3. The product significantly differs from its advertised description or specifications.
4. The order is cancelled before shipment and payment has already been made.
5. The seller is unable to fulfill the order.
6. The product is unavailable after payment has been completed.
7. An eligible prepaid order is not delivered.
8. A duplicate or incorrect payment has been verified.
9. A refund is otherwise required under applicable consumer protection laws.

All refund requests are subject to verification and applicable legal rights.

2. Non-Refundable Items

Refunds for change-of-mind purchases may not be available for:

1. Products damaged due to customer misuse or improper handling.
2. Products returned with missing accessories or components.
3. Certain personal care, hygiene, or cosmetic products that have been opened or used.
4. Customized or personalized products.
5. Digital products or downloadable content that have already been delivered or accessed.
6. Products clearly identified as non-returnable, where legally permitted.

Important: These exclusions do not remove customers' statutory rights to remedies for defective, unsafe, incorrectly supplied, or misrepresented products.

Missing original packaging alone will not automatically invalidate a legally required refund.

3. Refund Request Process

To request a refund:

1. Log in to your 4Buyn account or contact Customer Support.
2. Locate the relevant order and provide your order number.
3. Explain the reason for your refund request.
4. Provide photographs, videos, or other supporting evidence where reasonably necessary.
5. Follow the return or verification instructions provided by our support team.

Our team aims to review refund requests within 2–5 business days after receiving the necessary information.

Additional verification may be required for certain products or transactions.

4. Refund Approval and Processing

Once a refund is approved, 4Buyn or the responsible seller will arrange the refund in accordance with the applicable payment method and legal requirements.

Refunds may be processed through:

1. MTN Mobile Money (MoMo): Refund to a verified eligible Mobile Money account.
2. Bank Transfer: Refund to a verified bank account.
3. Online Payment: Refund through the original payment provider, where supported.
4. Cash on Delivery (COD): Refund through an agreed supported method after payment and return eligibility have been verified.
5. 4Buyn Wallet: Where available, and only with the customer's agreement and in accordance with applicable law.

Approved refunds are generally targeted for processing within 5–10 business days.

Actual processing times may vary depending on payment providers, banks, transaction verification, and other circumstances.

Any mandatory refund deadlines under applicable law will take precedence over these estimated timelines.

5. Return Shipping and Refund Costs

Return shipping responsibilities depend on the reason for the return.

Seller or Product-Related Issues

Where the product is defective, damaged before delivery, incorrect, or materially misrepresented, reasonable return shipping costs will be covered by the responsible seller or 4Buyn, as applicable.

Customer Preference Returns

Where a customer requests a voluntary return because of a change of mind, return shipping charges may apply if disclosed and permitted by law.

Any applicable deductions will be communicated before processing the voluntary return.

6. Order Cancellation and Refunds

Customers may request cancellation before an order has been shipped.

1. If an eligible prepaid order is cancelled before shipment, the payment will be refunded.
2. If the order has already been shipped, cancellation may be subject to the Return Policy and applicable consumer rights.
3. If a seller cancels an order because the product is unavailable, any payment received for the unfulfilled order will be refunded.
4. If an order is cancelled before any Cash on Delivery payment is collected, no payment refund is normally required.

7. Refunds for Marketplace Seller Products

4Buyn operates as a multi-vendor marketplace where products may be offered by independent sellers.

1. Sellers are responsible for the accuracy, quality, and fulfillment of their products.
2. Sellers must cooperate with legitimate refund requests.
3. 4Buyn may assist customers and sellers in resolving refund disputes.
4. Refund responsibility will depend on the seller arrangement, transaction circumstances, and applicable law.
5. 4Buyn may take appropriate action against sellers who repeatedly fail to meet marketplace standards.

Nothing in this section limits any legal responsibility that 4Buyn may have toward customers.

8. Partial Refunds

In appropriate circumstances, a partial refund may be offered where:

1. An order contains multiple items and only some are affected.
2. A minor issue can be resolved through an agreed price adjustment.
3. The customer and responsible seller agree to an appropriate partial refund.

Partial refunds will be subject to customer agreement where required and must not replace mandatory legal remedies without a valid legal basis.

9. Fraud Prevention

To protect customers and sellers, 4Buyn may investigate refund requests involving suspected fraud, duplicate claims, altered payment evidence, or other abusive activities.

We may request reasonable supporting information before approving a refund.

Fraudulent requests may be rejected where permitted by law. Genuine statutory consumer rights will remain protected.

10. Customer Rights in Eswatini

4Buyn aims to handle refunds fairly and in accordance with applicable consumer protection laws of the Kingdom of Eswatini.

Customers may be entitled to additional remedies under applicable law, including remedies for defective goods, misleading descriptions, or failure to supply purchased products.

Nothing in this Refund Policy excludes, restricts, or overrides consumer rights that cannot legally be waived.

11. Changes to This Refund Policy

4Buyn may update this Refund Policy to reflect changes in marketplace operations, payment methods, delivery services, or legal requirements.

Updated policies will be published on our website and mobile applications with a revised effective date.

Changes will not remove rights already established under applicable law.

12. Contact Us

If you have questions about refunds, cancelled orders, incorrect products, or payment issues, please contact:

4Buyn Customer Support

Website: www.4buyn.com

Customers can also contact us through the support options available on our website and mobile applications.

Please include your order number and relevant transaction details when requesting assistance.

Thank you for shopping with 4Buyn – Eswatini's Online Shopping Marketplace. 🇸🇿

4Buyn – Shop Smart. Live Better. 💙