Refund Policy

Refund Policy

At 4Buyn, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds are processed for purchases made through our website and mobile applications in Bangladesh.

1. Eligibility for Refund

You may request a refund if:

  1. You received a damaged or defective product.
  2. You received the wrong item.
  3. The product significantly differs from its description.
  4. Your order was cancelled before shipment.
  5. The seller is unable to fulfill your order.

2. Non-Refundable Items

Refunds may not be available for:

  1. Products damaged due to misuse.
  2. Items returned without original packaging or accessories.
  3. Products marked as non-returnable.
  4. Digital products or downloadable content.
  5. Personal care, hygiene, or customized items unless defective.

3. Refund Request Process

To request a refund:

  1. Submit your refund request through your 4Buyn account or contact Customer Support.
  2. Provide your order number and the reason for the refund.
  3. Upload photos or videos if the product is damaged or incorrect.
  4. Our team will review your request within 2–5 business days.

4. Refund Approval

If your refund request is approved:

  1. The refund will be processed to your original payment method or your 4Buyn Wallet, depending on the payment option used.
  2. Refund processing may take 5–10 business days, depending on your bank or payment provider.

5. Return Shipping

  1. If the seller or 4Buyn is responsible for the issue, return shipping costs will be covered.
  2. If the return is due to a customer preference, the customer may be responsible for the return shipping charges.

6. Order Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, cancellation may no longer be possible, and the Return Policy will apply instead.

7. Fraud Prevention

4Buyn reserves the right to reject refund requests that are found to be fraudulent, abusive, or in violation of our Terms and Conditions.

8. Contact Us

If you have any questions regarding refunds or need assistance, please contact the 4Buyn Customer Support Team through the contact information available on our website.

Thank you for shopping with 4Buyn – Bangladesh's Trusted Online Shopping Marketplace. 🇧🇩