Shipping Policy

Last Updated: 11 October 2026

Welcome to 4Buyn – Eswatini's Online Shopping Marketplace. 🇸🇿

At 4Buyn, we are committed to making online shopping convenient, affordable, and reliable for customers throughout the Kingdom of Eswatini.

Our goal is to ensure that every order is carefully processed, securely packaged, and delivered as efficiently as possible.

This Shipping Policy explains our delivery coverage, order processing, estimated delivery times, shipping charges, tracking services, and customer responsibilities.

1. Delivery Coverage

4Buyn aims to provide delivery services across Eswatini, including major cities, towns, and surrounding communities.

Our delivery network may serve locations such as Manzini, Mbabane, Matsapha, Nhlangano, Siteki, Malkerns, Big Bend, Piggs Peak, and other areas throughout the country.

Delivery availability depends on the customer's location, seller arrangements, and available courier or delivery services.

Customers can check available delivery options during checkout.

2. Order Processing

1. Orders are processed after successful confirmation.
2. Most orders are targeted for preparation within 1–2 business days.
3. Orders requiring manual payment verification may take additional processing time.
4. Orders placed during weekends or public holidays may be processed on the next business day.
5. Processing times may vary depending on product availability and seller fulfillment arrangements.

Customers will be notified of important order status updates through available communication channels.

3. Estimated Delivery Time

Estimated delivery times may vary depending on location, seller dispatch times, and courier availability.

Our proposed delivery targets are:

1. Major Cities and Towns: 1–3 business days
2. Other Areas Across Eswatini: 2–5 business days
3. Remote or Hard-to-Reach Areas: 3–7 business days

These are estimated delivery windows rather than guaranteed delivery times.

Actual delivery times may be affected by weather, road conditions, public holidays, courier operations, or other unforeseen circumstances.

Where available, more specific delivery estimates may be provided during checkout or after order confirmation.

4. Shipping Charges

Shipping fees are calculated or displayed during checkout before the customer confirms payment.

Shipping charges may vary depending on:

1. Delivery location and distance
2. Product size and weight
3. Seller location and fulfillment arrangements
4. Courier or delivery service availability
5. Special handling requirements
6. Promotional offers and free delivery campaigns

All applicable delivery charges will be displayed in Eswatini Lilangeni (SZL/E) unless otherwise stated.

Customers will be informed of any applicable additional charges before agreeing to them.

5. Order Tracking

Customers can check their order status through the 4Buyn website or mobile application.

Depending on the available tracking features, order updates may include:

1. Order Placed
2. Order Confirmed
3. Processing
4. Shipped or Out for Delivery
5. Delivered
6. Cancelled or Returned

Customers may also receive order notifications through supported communication channels.

6. Cash on Delivery (COD)

4Buyn may offer Cash on Delivery for eligible orders and delivery locations.

1. Customers must provide accurate delivery information.
2. Payment must be made according to the confirmed order amount and supported payment arrangements.
3. Customers should ensure they are available to receive their orders.
4. COD availability may depend on the delivery area, seller, or order value.
5. Customers should request official payment confirmation or a receipt where applicable.

7. Failed Delivery Attempts

A delivery may be unsuccessful if:

1. The customer is unavailable at the delivery location.
2. The provided address is incorrect or incomplete.
3. The customer cannot be contacted using the supplied phone number.
4. The delivery location is inaccessible.
5. The customer refuses delivery without an applicable legal or contractual justification.

Where possible, the delivery partner may contact the customer to arrange another delivery attempt.

Repeated unsuccessful delivery attempts may result in the order being returned to the seller.

Additional redelivery charges may apply only where properly disclosed and permitted by law.

8. Delivery Inspection

Customers are encouraged to inspect their packages upon delivery.

If a product arrives damaged, incorrect, incomplete, or in an unacceptable condition, customers should contact 4Buyn Customer Support as soon as reasonably possible.

Where available, customers may provide photographs of the product and packaging to help resolve the issue.

Any eligible return, replacement, or refund will be handled according to our Return and Refund Policies and applicable consumer protection laws.

9. Shipping Delays

Although we aim to deliver orders within the estimated timeframes, delays may occur due to:

1. Severe weather conditions
2. Road closures or transportation disruptions
3. Public holidays
4. Courier or delivery partner delays
5. Product stock shortages
6. Unexpected operational difficulties
7. Other circumstances beyond reasonable control

4Buyn will make reasonable efforts to communicate significant delivery delays and assist affected customers.

Applicable customer rights and remedies will remain protected.

10. Marketplace Seller Deliveries

4Buyn operates as a multi-vendor marketplace where independent sellers may fulfill customer orders.

1. Sellers are responsible for preparing and dispatching their products according to agreed requirements.
2. Sellers must provide accurate stock and delivery information.
3. Delivery arrangements may differ depending on the seller and product.
4. Orders containing products from multiple sellers may arrive in separate shipments.
5. 4Buyn may assist customers in resolving delivery-related concerns.

Delivery charges and timelines may vary for individual sellers or shipments.

11. International Shipping

Currently, 4Buyn focuses on delivering orders within the Kingdom of Eswatini only. 🇸🇿

International shipping services are not available at this time.

We may consider expanding delivery services to additional markets in the future.

12. Customer Responsibilities

To help ensure successful delivery, customers should:

1. Provide accurate and complete delivery addresses.
2. Include a valid Eswatini contact number.
3. Select the correct delivery location during checkout.
4. Remain reachable for delivery-related communication.
5. Review order details before confirmation.
6. Notify Customer Support promptly if delivery information needs correction.

13. Changes to This Shipping Policy

4Buyn may update this Shipping Policy to reflect changes in delivery coverage, logistics operations, courier partnerships, or applicable