Privacy Policy
Last Updated: 11 October 2026
Welcome to 4Buyn – Eswatini's Online Shopping Marketplace. 🇸🇿
At 4Buyn, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you access our website, mobile applications, and related services.
We aim to handle personal information responsibly and in accordance with applicable laws of the Kingdom of Eswatini, including the Eswatini Data Protection Act, 2022.
1. Information We Collect
When you use 4Buyn, we may collect the following information:
Personal Information
- Full name
- Mobile phone number
- Email address
- Account registration details
- Delivery and billing addresses
- Profile information
Shopping and Transaction Information
- Order history and purchase details
- Payment method and transaction references
- Delivery information
- Returns, refunds, and cancellation requests
- Customer support communications
Technical and Device Information
- IP address
- Device type and operating system
- App version and device identifiers
- Browser information
- Website and app usage data
- Diagnostic and performance information
Location Information
With appropriate permission, our applications may collect location information to help customers select delivery addresses, locate nearby services, and improve delivery accuracy.
You can manage location permissions through your device settings.
Seller Information
For registered vendors, we may collect business names, contact details, store information, payment or withdrawal details, and other information necessary to operate the marketplace.
2. How We Use Your Information
We use personal information to:
- Create and manage customer and seller accounts.
- Process, confirm, and deliver orders.
- Facilitate payments and verify transactions.
- Provide order tracking and delivery updates.
- Communicate with customers and sellers.
- Respond to customer support requests.
- Process returns, refunds, and cancellations.
- Detect and prevent fraud, abuse, and unauthorized access.
- Improve website and mobile application performance.
- Send promotional communications where permitted.
- Comply with applicable legal and regulatory obligations.
We process personal information only where there is an appropriate legal basis, such as fulfilling a contract, complying with legal obligations, obtaining consent where required, or pursuing legitimate interests permitted by law.
3. Payments and Financial Information
4Buyn may offer payment methods such as:
- Cash on Delivery (COD)
- MTN Mobile Money (MoMo)
- Bank transfer
- Other supported payment services
Depending on the selected payment method, we may collect payment confirmation details, sender information, and transaction references.
Payments may be processed by independent financial service providers, subject to their respective terms and privacy policies.
4Buyn does not require customers to disclose their Mobile Money PINs or banking passwords.
Customers should never share their payment PINs, passwords, or one-time verification codes with sellers or unauthorized individuals.
4. Information Sharing
4Buyn does not sell or rent customers' personal information.
We may share necessary information with:
- Marketplace Sellers: To process and fulfill customer orders.
- Delivery Partners: To arrange delivery and contact recipients.
- Payment Providers: To process or verify transactions.
- Technology Providers: To support hosting, notifications, analytics, and platform functionality.
- Professional Advisers: Where reasonably necessary for legitimate business or legal purposes.
- Government or Regulatory Authorities: Where disclosure is required or permitted by applicable law.
We seek to ensure that service providers receiving personal information maintain appropriate privacy and security safeguards.
Independent sellers and other third parties may have their own legal responsibilities regarding personal data.
5. Data Security
We implement reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, and disclosure.
These measures may include:
- Secure connections and encrypted data transmission
- Access controls and authentication
- Restricted administrative access
- Security monitoring and system updates
- Appropriate data backup and recovery procedures
Although we take data security seriously, no internet-based system can guarantee absolute security.
Users are encouraged to maintain strong passwords and protect their account credentials.
6. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Maintain user sessions
- Remember shopping preferences
- Improve website functionality
- Analyze traffic and performance
- Understand customer interactions
- Support marketing and advertising activities where permitted
We may use analytics and advertising technologies, including Google Analytics, Meta Pixel, or similar tools where enabled.
Where required by law, we will request consent before using non-essential cookies or tracking technologies.
Users may manage cookies through their browser settings and available consent controls.
7. Third-Party Services
4Buyn may integrate third-party services, including:
- Google Firebase for authentication, notifications, and related app services
- Google Maps for location and delivery features
- Google Analytics for website and application insights
- Payment and Mobile Money service providers
- Hosting and infrastructure providers
- Delivery and logistics partners
These services may process certain information in accordance with their own privacy policies.
8. Your Privacy Rights
Subject to applicable Eswatini data protection laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Request information about how your data is processed.
- Raise concerns or complaints with the appropriate data protection authority.
To exercise your rights, please contact 4Buyn Customer Support.
We may need to verify your identity before processing certain requests.
9. Account Deletion
Customers may request deletion of their 4Buyn accounts and associated personal information through available account management features or by contacting Customer Support.
Account deletion requests will be handled in accordance with applicable legal requirements.
Certain information may need to be retained for legitimate purposes, including completed transactions, tax obligations, fraud prevention, dispute resolution, and regulatory compliance.
Where retention is required, the relevant information will be protected and used only for permitted purposes.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services.
- Maintain customer and seller accounts.
- Complete orders and transactions.
- Handle returns, refunds, and disputes.
- Meet legal and regulatory requirements.
- Prevent fraud and maintain platform security.
When personal information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it.
11. International Data Transfers
Some technology providers, hosting services, and payment processors may process or store personal information outside Eswatini.
Where personal information is transferred internationally, 4Buyn aims to implement appropriate safeguards in accordance with applicable data protection requirements.
12. Children's Privacy
4Buyn is not intended for children under the age of 13 to independently register or make purchases.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization.
Where applicable law requires additional parental or guardian consent for minors, we will seek to comply with those requirements.
If we discover that personal information has been collected from a child without the required authorization, we will take appropriate steps to address the situation.
13. Marketing Communications
Customers may receive promotional messages, special offers, or product updates where permitted by law.
Users may opt out of optional marketing communications through available unsubscribe options, account preferences, or Customer Support.
Essential communications relating to orders, payments, deliveries, and account security may still be sent.
14. Changes to This Privacy Policy
4Buyn may update this Privacy Policy to reflect changes in our services, business operations, technology, or legal requirements.
Updates will be published on our website or mobile applications with a revised effective date.
Where legally required, we will provide additional notice or request consent.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
4Buyn Customer Support
Website: 4buyn.com
You may also contact us through the support options available on our official website and mobile applications.
Thank you for trusting 4Buyn – Eswatini's Online Shopping Marketplace. 🇸🇿
