Cancellation Policy

Last Updated: 11 October 2026

Welcome to 4Buyn – Eswatini's Online Shopping Marketplace. 🇸🇿

At 4Buyn, we understand that customers may occasionally need to cancel orders due to unexpected circumstances. We are committed to providing a fair, transparent, and convenient shopping experience for customers across the Kingdom of Eswatini.

This Cancellation Policy explains when and how orders placed through the 4Buyn website and mobile applications may be cancelled, including cancellation procedures, seller responsibilities, and applicable refunds.

1. Order Cancellation by Customer

Customers may request cancellation of an order under the following circumstances:

1. The seller has not yet processed or shipped the order.
2. The order has not been handed over to a delivery partner.
3. The product is no longer required and cancellation is still available.
4. The customer has identified an error in the order details.

How to Cancel an Order

1. Log in to your 4Buyn account through our website or mobile application.
2. Navigate to your order history.
3. Select the order you wish to cancel.
4. Choose the cancellation option, if available.
5. Confirm your cancellation request.

If online cancellation is unavailable, customers may contact 4Buyn Customer Support for assistance.

Once an order has been shipped or assigned to a delivery partner, cancellation may be restricted. Applicable return and consumer protection rights will remain unaffected.

2. Order Cancellation by Seller

Marketplace sellers may cancel orders for legitimate reasons, including:

1. The product is out of stock or unavailable.
2. An obvious pricing or product listing error has occurred.
3. The customer cannot be contacted for necessary order verification after reasonable attempts.
4. Delivery is unavailable to the specified location.
5. The product cannot be supplied due to circumstances beyond the seller's reasonable control.

Customers will be notified as soon as reasonably possible when an order is cancelled.

Where payment has already been received for an unfulfilled order, the customer will be entitled to an applicable refund.

Sellers must not misuse order cancellations to avoid legitimate customer obligations.

3. Order Cancellation by 4Buyn

4Buyn may cancel or restrict an order where reasonably necessary due to:

1. Suspected fraudulent or unauthorized transactions.
2. Failed or unverifiable payments.
3. Obvious pricing or technical errors.
4. Violations of our Terms and Conditions.
5. Product unavailability or legal restrictions.
6. Security concerns or other legitimate operational reasons.

Any cancellation will be handled fairly and in accordance with applicable laws.

Customers will be informed of the cancellation and any applicable refund arrangements.

4. Refunds After Cancellation

If a prepaid order is successfully cancelled, any payment eligible for reimbursement will be refunded according to our Refund Policy.

Depending on the original payment method, refunds may be arranged through:

1. MTN Mobile Money (MoMo): Refund to a verified eligible Mobile Money account.
2. Bank Transfer: Refund to a verified bank account.
3. Online Payment: Refund through the original payment provider, where supported.
4. Cash on Delivery (COD): No refund is normally required if payment has not yet been collected.
5. Other Supported Methods: Refund through an appropriate agreed payment channel.

Approved refunds are generally targeted for processing within 5–10 business days, subject to payment verification and provider processing times.

Any mandatory refund deadline under applicable law will take precedence.

5. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

1. Customers may cancel eligible orders before shipment without a cancellation charge.
2. Customers are encouraged to cancel unwanted orders as early as possible.
3. Orders already dispatched may be subject to applicable delivery and return conditions.
4. Repeated fraudulent or abusive cancellations may result in reasonable account restrictions, subject to applicable law.

Customers will not be charged an undisclosed cancellation fee.

6. Cancellation After Shipment

Once an order has been shipped or handed over to a delivery partner, cancellation may no longer be available through the normal order cancellation process.

However:

1. Customers may contact Customer Support to request assistance.
2. Delivery interception may be possible but is not guaranteed.
3. Eligible products may be returned under our Return Policy.
4. Customers retain all applicable statutory consumer rights.

7. Cancellation of Multi-Item Orders

Where an order contains multiple products, cancellation may be available for individual items that have not yet been processed or shipped.

If only part of a prepaid order is cancelled, the customer may receive an applicable partial refund for the cancelled items.

Any delivery charge adjustments will be communicated where relevant and handled in accordance with applicable law.

8. Cancellation of Marketplace Seller Orders

4Buyn operates as a multi-vendor marketplace connecting customers with independent sellers.

1. Sellers are responsible for maintaining accurate stock availability.
2. Sellers must process orders and cancellations in accordance with marketplace policies.
3. 4Buyn may assist customers with cancellation disputes.
4. Sellers must cooperate with legitimate refund requests.
5. Repeated unjustified cancellations may result in appropriate seller account restrictions.

Nothing in this section excludes any legal responsibility that 4Buyn may have toward customers.

9. Failed Payments and Unconfirmed Orders

Orders may remain pending or be cancelled if payment cannot be verified.

For manual payment methods, including MTN MoMo or bank transfer, customers may be required to provide valid transaction details.

A submitted payment reference does not automatically confirm successful payment.

If payment has been received for an order that is subsequently cancelled, the transaction will be reviewed and any applicable refund arranged.

10. Exceptions and Special Circumstances

Cancellation availability may vary for:

1. Customized or personalized products
2. Perishable goods
3. Digital products already supplied
4. Orders already dispatched
5. Products subject to special legal or safety requirements

Any applicable restrictions must be consistent with Eswatini consumer protection laws.

These exceptions do not remove mandatory customer rights concerning defective, incorrectly supplied, or misrepresented products.

11. Customer Rights in Eswatini

4Buyn aims to operate fairly and transparently in accordance with applicable laws of the Kingdom of Eswatini.

Customers may have additional cancellation, refund, or other remedies under applicable consumer protection laws.

Nothing in this Cancellation Policy excludes, restricts, or overrides statutory rights that cannot legally be waived.

12. Changes to This Cancellation Policy

4Buyn may update this Cancellation Policy to reflect changes in our services, marketplace operations, delivery arrangements, or legal requirements.

Updated policies will be published on our website and mobile applications with a revised effective date.

Changes will not remove rights already established under applicable law.

13. Contact Us

If you need assistance cancelling an order, checking cancellation status, or requesting a refund, please contact:

4Buyn Customer Support

Website: www.4buyn.com

Customers may also contact us through the support options available on our official website and mobile applications.

Please provide your order number and relevant details to help our team assist you efficiently.

Thank you for choosing 4Buyn – Eswatini's Online Shopping Marketplace. 🇸🇿

4Buyn – Shop Smart. Live Better. 💙