Return policy

Return Policy for [4Buyn.com]

At [4Buyn.com], we want to ensure that you have a pleasant shopping experience. If you're not fully satisfied with your purchase, we offer a flexible return policy to help resolve any issues. Below is a detailed guide on our return process:

1. Return Eligibility

  • Time Frame: Returns must be made within 7 days from the date of receipt of your order. After 7 days, we may not be able to accept returns unless the product is defective or damaged.
  • Condition of Item: Items must be in their original, unused, and resalable condition with all original tags, packaging, and accessories included. If an item is returned damaged, worn, or without the original packaging, it may be subject to a partial refund or rejected.
  • Non-returnable Items: Certain items may not be eligible for return, such as:
    • Digital downloads or gift cards
    • Personalized or custom-made products
    • Perishable goods or hygiene-related items (e.g., cosmetics, underwear, etc.)


    2. Return Process

    • Initiate Return: To start a return, log in to your account and go to your Order History. Select the item(s) you wish to return and choose the reason for the return.
    • Return Authorization: Once your return request is processed, you will receive a Return Authorization (RA) number via email. This number must be included in your return package for proper tracking.
    • Return Shipping: Return shipping costs are the responsibility of the buyer unless the product is defective or damaged. You can choose any shipping method, but we recommend using a trackable shipping service or shipping insurance as we cannot guarantee receipt of returned items.
    • Packaging: Securely package the item(s) being returned in their original packaging or similar packaging to avoid damage during return transit.

    3. Refund Process

    • Inspection and Approval: Once we receive the returned item(s), we will inspect them to ensure they meet the return criteria. If approved, we will issue a refund to your original payment method.
    • Refund Timeline: Refunds are typically processed within 7–10 business days after receiving the returned item. Please note that the actual time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
    • Partial Refunds: If the item is returned in a damaged or used condition, a partial refund may be issued based on the condition of the returned item.

    4. Exchanges

    • Direct Exchange: We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

    5. Damaged or Defective Items

    • If you receive a damaged or defective product, please contact us within 7 days of delivery with your order number, photos of the damage or defect, and a description of the issue. We will arrange for a free return shipping label and process either a refund or replacement.

    6. Return for Multiple Vendors

    • As a multi-vendor marketplace, each seller on our platform has their own return policy, which may differ slightly from ours. Please refer to the seller’s specific return policy for details on how to return their items. If you encounter any issues, our customer service team will assist you.

    7. Contact Us

    If you have any questions about the return process or need assistance, feel free to reach out to our customer support team at:

    • Email: support@4Buyn.com
    • Phone: +268-79-170-196

    We are here to help!


    Note: This return policy is subject to change at any time. Please review it periodically to stay updated on any changes.


    This should be a comprehensive return policy for an e-commerce platform that supports multiple vendors, offering clarity on the process while also protecting the interests of both the customer and the sellers.