Refund policy

Refund Policy

Thank you for shopping with us! We want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our Refund Policy below.

1. Eligibility for Refund

  • Product Condition: To be eligible for a refund, the product must be in its original, unused, and undamaged condition. Products must be returned in the original packaging with all accessories, manuals, and any included promotional items.
  • Return Window: Refund requests must be made within 7 days of receiving your order. After 7 days, we regret that we cannot offer a refund.
  • Non-Refundable Items: Some items are non-refundable, including but not limited to:
    • Gift cards
    • Downloadable software
    • Opened or used personal care products

2. How to Request a Refund

  • Step 1: Log in to your account and navigate to the "Order History" section.
  • Step 2: Select the order you wish to return and click "Request a Refund."
  • Step 3: Fill out the required form with the reason for your refund request.
  • Step 4: If the item is eligible, we will send you instructions on how to return the product.

3. Return Shipping Costs

  • Buyer Pays for Return Shipping: Unless the product is defective, damaged, or the wrong item was shipped, the buyer will be responsible for return shipping costs.
  • Free Return Shipping: If the product is defective, damaged, or not as described, we will cover the return shipping fees.

4. Refund Process

  • Inspection: Once we receive the returned product, it will be inspected for damage, wear, and use. The refund will be processed after approval.
  • Refund Method: Refunds will be credited to the original payment method used during purchase. Processing time may vary based on your payment provider, but refunds are generally issued within 7–10 business days of approval.

5. Exchanges

We don't offer any exchange, you may cancel the order as the return policy and then re order as you wish to.

6. Defective or Damaged Products

  • If your item arrives defective, damaged, or incorrect, please contact us immediately. We will provide a full refund or replacement at no additional cost.
  • Please retain all packaging and shipping materials as evidence of damage when reporting issues.

7. Canceling an Order

  • If you wish to cancel an order before it has shipped, please contact us as soon as possible. If the order has already been processed and shipped, you must follow our regular return procedure to initiate a refund.

8. Contact Us

If you have any questions about our refund policy or need assistance with your return, please reach out to our customer service team at:

  • Email: support@4buyn.com
  • Phone: +268-79-170-196

Thank you for shopping with us!