Cancellation policy

Cancellation Policy for E-Commerce Multi-Vendor Marketplace

At [4Buyn.com], we strive to provide our customers with a seamless and convenient shopping experience. However, we understand that sometimes you may need to cancel your order. Please carefully review our cancellation policy to ensure you have all the necessary information.

1. Order Cancellation by Customers

You can cancel your order under the following conditions:

  • Before Shipment: You can cancel an order before it has been dispatched by the seller. If your order is still in processing and hasn’t been shipped, you can easily cancel it by contacting us or through your account.

  • After Shipment: If the order has already been shipped by the vendor, it cannot be canceled directly. You will need to initiate a return process after receiving the item. Returns are subject to the Return & Refund Policy.


    2. How to Cancel an Order

    To cancel an order, please follow these steps:

    1. Log in to your account on [4Buyn.com].
    2. Go to the “Orders” section of your account.
    3. Find the order you wish to cancel and click on the “Cancel” button (if the order is eligible for cancellation).
    4. If the cancellation option is unavailable, please contact customer support at [support@4buyn.com].

    3. Vendor-Specific Cancellation Policies

    Since [4Buyn.com] is a multi-vendor marketplace, each seller may have their own cancellation policy. The following applies:

    • Sellers may specify additional terms for cancellation, including cancellation fees or time windows for order cancellations.
    • If the seller’s cancellation policy differs from our general policy, their terms will be clearly communicated at the time of purchase.

    4. Cancellation Fees

    While we do our best to ensure a smooth process, some orders may be subject to cancellation fees. These fees are determined by the seller and will be disclosed at the time of purchase or cancellation. The fees cover the seller’s operational costs incurred before the cancellation is processed.


    5. Refund Process

    Once your order is successfully canceled, a refund will be processed as follows:

    • For Credit Card/Online Payments: Refunds will be credited back to the original payment method within 5–10 business days.
    • For Other Payment Methods: Refunds will be processed based on the payment method used and may take additional time to process.

    Please note that depending on the payment processor, there may be slight delays in receiving the refund.


    6. Non-Cancellable Orders

    The following types of orders cannot be canceled:

    • Custom or personalized products that were made to your specific request.
    • Perishable goods, including groceries or items with an expiration date.
    • Digital products (e.g., software, e-books, or downloadable content) once they have been delivered or downloaded.

    7. Contact Us

    If you have any questions or concerns regarding the cancellation policy or need assistance with your order, feel free to reach out to our customer support team at support@4buyn.com


    This cancellation policy is subject to change, and we recommend reviewing it periodically. For detailed vendor-specific policies, please check the product details page or contact the seller directly.

    [4Buyn.com]
    Empowering Sellers. Serving Customers.