Refund policy

Refund Policy

Effective Date: April 2026

Welcome to 4Buyn (“4Buyn”, “we”, “our”, or “us”). This Refund Policy outlines the conditions under which refunds are processed for purchases made through our website (www.4buyn.com) and mobile applications.

1. Overview

At 4Buyn, we aim to ensure customer satisfaction. Refunds are provided under specific conditions, depending on the nature of the issue and the product purchased.

2. Eligibility for Refund

You may be eligible for a refund if:

  • You received a damaged or defective product

  • You received a wrong item

  • The product is significantly different from the description

  • The order was not delivered

👉 Refund requests must be made within 3–7 days of delivery.

3. Non-Refundable Cases

Refunds will NOT be provided if:

  • The product was used, damaged, or altered by the customer

  • The return request is made after the allowed time

  • The issue does not meet return/refund criteria

  • The product is marked as non-returnable (e.g., personal items, hygiene products, etc.)

4. Refund Process

Step 1:

Contact our support team via:
📧 support@4buyn.com

Step 2:

Provide:

  • Order ID

  • Product details

  • Clear photos/videos (if applicable)

Step 3:

Our team will review and approve/reject the request.

5. Refund Method

Approved refunds will be processed via:

  • Cash on Delivery orders: Mobile banking / bank transfer

  • Online payments: Original payment method (card, wallet, etc.)

6. Refund Timeline

  • Processing time: 3–7 business days after approval

  • Payment reflection may take additional time depending on the payment provider

7. Return Requirement

In some cases, customers may be required to:

  • Return the product

  • Ensure product is unused and in original packaging

👉 Refund will be processed after inspection.

8. Cancellation Refund

  • If an order is canceled before shipping → Full refund

  • If canceled after shipping → May be subject to delivery charges

9. Platform Role

4Buyn is a marketplace platform.
Refund decisions may involve the seller, but final resolution is managed by 4Buyn to ensure fairness.

10. Contact Information

For refund-related queries:

📧 Email: support@4buyn.com
🌐 Website: www.4buyn.com

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